When it comes to keeping your Volvo running in good condition, there are things you need to do. You will want to be sure to get regular check-ups to help prevent a big repair bill, if possible. However; if you should need repairs on your Volvo, there are questions you need to ask your repair shop before getting repairs started, so that you are as informed as possible.
The more you know ahead of time, the less surprised you will be at the type of service you receive, and the better the chances will be that you are happy about the service you get. You can also help to ensure that repairs are done properly and fairly.
Common questions you should ask your mechanic are:
#1 – ASE Certification
Are you an ASE certified mechanic? ASE, or, Automotive Service Excellence technicians, have a mission to improve the quality of service. They are tested and certified as auto repair technicians; meaning, you should be getting highly knowledgeable and trained technicians that can diagnose and repair your Volvo. The quality of maintenance you will receive will be top of the line. If they are not certified, it may be wise to take your car to a technician that is certified.
#2 – Labour Rates
What are your shop’s labour rates? Before you enlist the shop to do any repairs, you will want to know the shop’s labour rates. You will want to know how they charge so that there are no surprises when it comes time to paying the bill.
#3 – Problem Not Resolved
What happens if I pay for the repairs and the problem returns? You need to know what the shop’s policy is on: if your problem returns after repairs are made. You’ll want to know what you should do, and what you can expect from the shop.
#4 – Types of Parts
Does the shop you use for repairs, use new parts, or used? Be sure to know your shop’s policy on using new or used parts. You may prefer all new parts, but the shop you use, uses used parts. Before you have them make any repairs, be sure you know their policy.
#5 – What Types of Charges Can I Expect?
Many shops will charge a supply charge. To eliminate any surprises at the time the bill is generated, you should ask the sop at the beginning of the repair process, if you can expect a supply charge. Typically, this is a small percentage at about 1 percent. But be sure to know exactly what to expect, and what they charge so that you aren’t taken off guard.
In Summary…
Because Volvo auto repairs can be very expensive, and because there are service centres that may not do as good quality of work as others, the more you know ahead of time, the more confident you will feel that you will be getting the best service, at the best price. If ever you feel as if one particular shop is not up to the standards you would expect and want, don’t hesitate to take your Volvo to another shop that you have higher confidence in.
Collins Automotive
Family Owned Auto Shop, Serving Abbotsford, BC and surrounding area since 1993
Does your car need service? Click here for a free quote!