Abbotsford Auto Repair

Here's the story of my most recent visit to Collins. I have an old BMW that has had a chronic problem with the glovebox, it's latch doesn't work so won't open. Last month I had to renew the insurance and I needed the registration and insurance info that was still locked in the compartment. I dropped into Collins about 10 minutes before closing and asked if they could open it up for me. I knew it was a pretty quick process. They said sure, they'd do it right away. They drove it into the bay, crawled under the dashboard, unscrewed the cable cover, pulled the release cable, took out the contents, reclosed it, reattached the cable cover, and drove it back out of the bay. "How much do I owe you?", I asked. "Oh, don't worry about it," he said with a smile. Do you think I'm going to go back to Collins Automotive for my repairs? You bet! And, I'll tell every Beemer owner I come across that story. Sure it cost them 15 minutes of time and the could easily have charged me $25-$30 and I would have gladly paid it. But, they invested in me as a customer and they'll get it back many times over from me, and the people I send their way. Good customer service is worth every penny it might cost.

Thank-you.. I phoned and asked for my floor matts to be cleaned well and you did..Much appreciated.. Will drop off some homemade cookies next week..

Been going here for years. Dependable service.

I always appreciate the quick service I get at Collins Automotive.

Well, I don't know... I clicked 5 stars and got 4 and a half... Truly, 5 star service. Kind, considerate and quick! Couldn't have asked for better service... enjoyed the chocolate afterwards too... :)

As usual, service was performed with professionalism and courtesy. Always a pleasure to deal with Doug and his staff. wouldn't go anywhere else to have our vehicles serviced.

Had an eratic idle on my dads Mercedes B200. I heard and read many good things about Doug and the gang at Collins Automotive. I decided to make a u-turn during my shopping trip to have it looked at while in Abbotsford. I got there just before closing, the shop has a very nice entry area, the shop is clean and organized. To my surprise my car was taken in and a Mercedes wagon offered as a courtesy car to get home. This morning I got a call that my car was ready and the repair costs very reasonable. My throttle body was cleaned. All error codes checked and cleared and a loose brake caliper bolt tightened. I am very very happy with my experience with Collins Automotive and would highly recommend them

Thanks for arranging for the new tires. They are great! Thanks so much for the extras you do for us :)

I arrived at the shop with a Power Failure Urgent message. Doug took my car in right away and gave me a courtesy car. It was repaired by the end of the day. Great service.

Excellent service!! They even got my windshield replaced from an outside source with no extra fee! Thank you!